Learning & development.

Insights and resources for learning and development (L&D) Professionals.
Bridging the Gap: How to Thrive with a Multi-Generational Contact Center Workforce
Learning & Development

Bridging the Gap: How to Thrive with a Multi-Generational Contact Center Workforce

by Carole Meade
Choosing between Cloud, Hybrid, and On-Premise: What factors should you consider?
Learning & Development

Choosing between Cloud, Hybrid, and On-Premise: What factors should you consider?

by Carole Meade
Preventing Contact Center Employee Burnout
Learning & Development

Preventing Contact Center Employee Burnout

by Carole Meade
What Skills Make the Best Contact Center Agents in Today’s Digital World?
Avaya Training Classes Learning & Development

What Skills Make the Best Contact Center Agents in Today’s Digital World?

by Carole Meade
Customer Service Trends for 2025: Enhancing Efficiency & Customer Satisfaction
Learning & Development

Customer Service Trends for 2025: Enhancing Efficiency & Customer Satisfaction

by Carole Meade
How Can Companies Make Virtual Training Highly Effective and Keep Learners Engaged?
Avaya Training Classes Learning & Development

How Can Companies Make Virtual Training Highly Effective and Keep Learners Engaged?

by Linda Thompson
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Popular videos.

Learning and development (L&D) practitioners must produce meaningful learning with quantifiable, lasting results. Unfortunately ...
From Instructional Design (ID) to Learning Experience Design (LXD)
YouTube Video UC87pGOrPgN46lLKEXT1BjuA_m0OqDCoXPlg
There are many tools to choose from today that make planning and designing eLearning branching scenarios much easier.
Demonstration: Creating 7 Passages in 70 Seconds Using Twine
YouTube Video UC87pGOrPgN46lLKEXT1BjuA_sIJLzG421So
As an instructional designer, your approach to creating good learning experiences should focus on more than just transferring ...
What is Gap Analysis in Learning Design?
YouTube Video UC87pGOrPgN46lLKEXT1BjuA_fYE0fis6Cm0
The author of Agile for Instructional Designers, Founder and CEO of TorranceLearning, Megan Torrance, demonstrates how to ...
Redrawing the ADDIE Model for Agile Instructional Design
YouTube Video UC87pGOrPgN46lLKEXT1BjuA_QEEGe3Kv5Ic
Developing eLearning branching scenarios can be challenging enough. This is especially true when Subject Matter Experts ...
The Secret Weapon for Working with Subject Matter Experts (SMEs)
YouTube Video UC87pGOrPgN46lLKEXT1BjuA_s-q_VXEUVoM
Today, Virtual Event Producers are in high demand because of the impact they can have on online events like meetings, ...
What is a Virtual Producer?
YouTube Video UC87pGOrPgN46lLKEXT1BjuA_rn71MQZKdQs
Getting started writing eLearning branching scenarios can be challenging enough. In our latest webinar, Streamlining Branching ...
Getting Started Developing eLearning Branching Scenarios
YouTube Video UC87pGOrPgN46lLKEXT1BjuA_gBo_rNtEUdQ
Extended reality (XR) technologies like augmented and virtual reality (VR) are not only available but quickly gaining momentum in ...
Understanding the 3 Levels of Virtual Reality (VR) Immersion
YouTube Video UC87pGOrPgN46lLKEXT1BjuA_yeNZpbXfZW4
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Past articles.

How Can Companies Make Virtual Training Highly Effective and Keep Learners Engaged?
Avaya Training Classes Learning & Development

How Can Companies Make Virtual Training Highly Effective and Keep Learners Engaged?

TrainingPros Named Authorized Learning Partner with Avaya
Learning & Development Consulting

TrainingPros Named Authorized Learning Partner with Avaya
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